Your IT department, on contract. Round-the-clock helpdesk, proactive monitoring and guaranteed response times — the reliability of an in-house team without the overhead. Trusted by 100+ active AMC clients across Dubai, Abu Dhabi, Sharjah and Ajman.
Go Pro Technology is the UAE's single-source managed IT partner for businesses that can't afford downtime. Since 2020 we have delivered continuous monitoring and fast-response support to government service centers, schools, clinics, hotels and corporates — with a 24/7 helpdesk ready to resolve network disruptions, server issues and hardware failures whenever they arise.
Regular preventive maintenance — health checks, firmware and security updates, verified backups — identifies and resolves minor issues before they impact operations. We also manage Microsoft licensing, renewals and compliance so your stack stays current.
Engineer site visit, full inventory, plan recommendation — no obligation.
Get a free assessment →Round-the-clock support staffed by certified engineers — phone, email or ticket portal.
Continuous monitoring of servers, networks and endpoints — issues caught before users feel them.
Veeam-backed verified backups and disaster recovery across endpoints, servers and cloud workloads.
Endpoint protection, patch management and license renewals — kept current, hardened, compliant.
Indicative tiers — final scope and pricing are tailored to your environment after a free assessment.
| Capability | Essential | Most popularProfessional | Enterprise |
|---|---|---|---|
| Helpdesk support | Business hours | 24/7 | 24/7 priority |
| Preventive maintenance | Quarterly | Monthly | Continuous |
| Response SLA (P1) | Next business day | 30 minutes | 15 minutes |
| Backup & DR verification | — | ✓ | ✓ |
| Cybersecurity management | — | Add-on | ✓ |
| On-site visits | On request | Scheduled | Dedicated engineer |
| Monthly reporting | — | ✓ | Executive dashboard |
Every Go Pro Technology AMC is delivered on industry-leading platforms — selected for reliability, vendor support and long-term roadmap. Microsoft and Veeam sit at the centre, complemented by a curated set of monitoring, security and infrastructure tools.
M365 · Azure · Windows Server · Defender · Intune
As a Microsoft Certified Partner, we deliver and manage the full Microsoft platform — Microsoft 365, Azure cloud, Windows Server, Active Directory, Microsoft Defender and Intune device management — with proper licensing, hardening and continuous support.
microsoft.com →Backup · DR · Cloud protection · Verified restore
Veeam is the gold standard for enterprise backup and disaster recovery — protecting virtual, physical and cloud workloads with rapid recovery, instant VM restore and verified backup health. Built into every Professional and Enterprise AMC plan.
veeam.com →A curated set of monitoring, security and management tools — selected per environment to deliver the right level of cover at the right cost.
Every AMC client gets contractually guaranteed response times by ticket priority — no "best effort" promises. Critical issues are answered in under 30 minutes; routine work follows a defined schedule.
Times shown are Professional tier benchmarks. Essential and Enterprise vary — see plan comparison above.
A clear, predictable onboarding path — so you know exactly what happens, when, and what we need from you.
An engineer visits your premises or connects remotely to inventory servers, endpoints, network, software and licenses — usually within 48 hours.
We propose the right AMC tier — Essential, Professional or Enterprise — with a clear scope document, SLA matrix and fixed monthly price.
Monitoring agents deployed, backups verified, accounts handed over, runbook documented. Your team meets your assigned engineer.
You go live with 24/7 cover. Monthly reports, quarterly reviews and proactive recommendations keep things moving.
Government & service centers (Tasheel, Tawjeeh, Tadbeer, Amer) · Education · Healthcare · Hospitality · SMB & corporate.
Predictable cost, stronger security and a team that keeps you online — with one number to call.
Get a Free IT Assessment →