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24/7 Managed IT & AMC for UAE businesses.

Your IT department, on contract. Round-the-clock helpdesk, proactive monitoring and guaranteed response times — the reliability of an in-house team without the overhead. Trusted by 100+ active AMC clients across Dubai, Abu Dhabi, Sharjah and Ajman.

Overview

Annual Maintenance Contracts that keep your business running.

Go Pro Technology is the UAE's single-source managed IT partner for businesses that can't afford downtime. Since 2020 we have delivered continuous monitoring and fast-response support to government service centers, schools, clinics, hotels and corporates — with a 24/7 helpdesk ready to resolve network disruptions, server issues and hardware failures whenever they arise.

Regular preventive maintenance — health checks, firmware and security updates, verified backups — identifies and resolves minor issues before they impact operations. We also manage Microsoft licensing, renewals and compliance so your stack stays current.

What's included

  • 24/7 helpdesk and remote support.
  • Proactive monitoring of servers, networks & endpoints.
  • Veeam-backed verified backups & disaster recovery.
  • Security updates, patch management & license renewals.
  • Contractually guaranteed SLAs with clear escalation paths.

Free IT assessment

Engineer site visit, full inventory, plan recommendation — no obligation.

Get a free assessment →
100+
Active AMC clients
24/7
Helpdesk availability
30min
P1 response target
7days
Average onboarding
Features

What we deliver.

24/7 helpdesk

Round-the-clock support staffed by certified engineers — phone, email or ticket portal.

Proactive monitoring

Continuous monitoring of servers, networks and endpoints — issues caught before users feel them.

Backup & DR

Veeam-backed verified backups and disaster recovery across endpoints, servers and cloud workloads.

Security & patching

Endpoint protection, patch management and license renewals — kept current, hardened, compliant.

AMC Plans

Choose the cover that fits.

Indicative tiers — final scope and pricing are tailored to your environment after a free assessment.

CapabilityEssentialMost popularProfessionalEnterprise
Helpdesk supportBusiness hours24/724/7 priority
Preventive maintenanceQuarterlyMonthlyContinuous
Response SLA (P1)Next business day30 minutes15 minutes
Backup & DR verification
Cybersecurity managementAdd-on
On-site visitsOn requestScheduledDedicated engineer
Monthly reportingExecutive dashboard
Request an AMC quote →
Our managed IT stack

The platforms that power your AMC.

Every Go Pro Technology AMC is delivered on industry-leading platforms — selected for reliability, vendor support and long-term roadmap. Microsoft and Veeam sit at the centre, complemented by a curated set of monitoring, security and infrastructure tools.

MS

Microsoft

M365 · Azure · Windows Server · Defender · Intune

As a Microsoft Certified Partner, we deliver and manage the full Microsoft platform — Microsoft 365, Azure cloud, Windows Server, Active Directory, Microsoft Defender and Intune device management — with proper licensing, hardening and continuous support.

microsoft.com →
VE

Veeam Backup & Replication

Backup · DR · Cloud protection · Verified restore

Veeam is the gold standard for enterprise backup and disaster recovery — protecting virtual, physical and cloud workloads with rapid recovery, instant VM restore and verified backup health. Built into every Professional and Enterprise AMC plan.

veeam.com →

Supporting platforms

A curated set of monitoring, security and management tools — selected per environment to deliver the right level of cover at the right cost.

BBitdefender
FFortinet
VVMware
CCisco Meraki
AAcronis
MManageEngine
HHPE iLO
DDell OpenManage
SSonicWall
MMS Defender
IMS Intune
SSophos
Response time SLAs

Guaranteed response, every ticket.

Every AMC client gets contractually guaranteed response times by ticket priority — no "best effort" promises. Critical issues are answered in under 30 minutes; routine work follows a defined schedule.

P1 · Critical
30 min
Total outage, security incident or business-stopping failure. Engineer assigned immediately.
P2 · High
1 hour
Major function impaired but workaround available. Multiple users affected.
P3 · Medium
4 hours
Single-user issue or moderate impact. Productivity reduced but not stopped.
P4 · Low
1 day
Service requests, advice, scheduled changes — handled in normal queue.

Times shown are Professional tier benchmarks. Essential and Enterprise vary — see plan comparison above.

How we onboard

From inquiry to live cover in 7 days.

A clear, predictable onboarding path — so you know exactly what happens, when, and what we need from you.

  1. Step 01

    Free site audit

    An engineer visits your premises or connects remotely to inventory servers, endpoints, network, software and licenses — usually within 48 hours.

  2. Step 02

    Plan recommendation

    We propose the right AMC tier — Essential, Professional or Enterprise — with a clear scope document, SLA matrix and fixed monthly price.

  3. Step 03

    Onboarding & handover

    Monitoring agents deployed, backups verified, accounts handed over, runbook documented. Your team meets your assigned engineer.

  4. Step 04

    Live cover & review

    You go live with 24/7 cover. Monthly reports, quarterly reviews and proactive recommendations keep things moving.

Industries Served

Trusted where uptime is critical.

Government & service centers (Tasheel, Tawjeeh, Tadbeer, Amer) · Education · Healthcare · Hospitality · SMB & corporate.

What's covered in an IT AMC?
Helpdesk support, proactive monitoring, preventive maintenance, patching, Veeam-backed backup verification and SLA-backed response — optionally extended to cybersecurity (Bitdefender, FortiGate) and hardware supply for a single accountable partner.
What response times do you guarantee?
Response is by ticket priority: P1 (critical) in 30 minutes, P2 (high) in 1 hour, P3 (medium) in 4 hours, P4 (low) in 1 business day — targets defined contractually in your SLA. Essential tier varies; see the plan comparison and SLA grid above.
Do you support government service centers?
Yes — we have extensive experience supporting high-availability public-sector environments (Tasheel, Tawjeeh, Tadbeer, Amer service centers and similar) where downtime translates directly to public impact.
Can you manage our backups and cybersecurity too?
Yes — Veeam-backed backup & DR and managed cybersecurity (Bitdefender endpoint, FortiGate firewall, license management) bundle into your AMC for a single accountable partner. See our cybersecurity page for more.
What does onboarding cost?
The site audit and plan recommendation are free with no obligation. Monthly AMC pricing is fixed and stated up-front based on your environment size and chosen tier — no surprise bills, no per-incident charges.
How long is the contract?
Standard AMC contracts run 12 months with quarterly business reviews. Three-year contracts are available with locked pricing and reduced rates.

Stop chasing IT problems.

Predictable cost, stronger security and a team that keeps you online — with one number to call.

Get a Free IT Assessment →
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